At Best UK Meds, customer satisfaction is our priority. We strive to ensure that all products meet your expectations. Please review our return and refund policy below.
1. Eligibility for Returns
Due to the nature of pharmaceutical products, we can only accept returns under the following conditions:
- The product is faulty or damaged upon arrival.
- You received the wrong item.
- The product has not been opened, used, or tampered with.
2. Timeframe for Returns
- All return requests must be made within 7 days of receiving the product.
- Products returned after this period may not be eligible for a refund or exchange.
3. Process for Returns
To initiate a return:
- Contact Us: Reach out to our customer service team at:
- Email: [email protected]
- Provide Details: Include your order number, a description of the issue, and any relevant photos.
- Receive Instructions: Our team will provide you with detailed instructions for returning the product.
4. Refunds
- Refunds will be processed once we receive and inspect the returned item.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Non-Returnable Items
The following items are non-returnable:
- Opened or used medications.
- Prescription medications, unless there is a proven error on our part.
- Items purchased under clearance or promotional sales.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.
7. Cancellations
- Orders can be canceled before they are shipped. Once dispatched, the return policy applies.
- To cancel an order, contact our customer service team immediately.
Contact Us
If you have any questions or concerns about returns and refunds, please contact us:
- Email: [email protected]
Thank you for choosing Best UK Meds. We value your trust and are committed to ensuring your satisfaction.